Supervisors (Banking)

Job Summary:

The Banking Supervisor is responsible for overseeing the daily operations of banking staff and ensuring high levels of customer service, compliance with banking regulations, and efficient execution of financial transactions. They act as a liaison between senior management and frontline staff, ensuring policies are followed and performance targets are met.

Key Responsibilities:

• Team Supervision:
  • Lead and motivate a team of tellers, customer service representatives, or departmental staff.
  • Schedule shifts, assign tasks, and monitor employee performance.
  • Provide training, coaching, and support to team members.
• Operations Management:
  • Ensure accurate processing of financial transactions, including deposits, withdrawals, loans, and payments.
  • Monitor daily cash flow and reconcile cash drawers and vault balances.
  • Authorize overrides, adjustments, or special transactions within set limits.
• Customer Service:
  • Resolve complex customer inquiries or complaints promptly and professionally.
  • Ensure customer satisfaction by maintaining high service standards.
• Compliance & Risk Management:
  • Ensure adherence to internal policies and external banking regulations (e.g., KYC, AML, GDPR).
  • Participate in audits and implement corrective actions as needed.
• Reporting:
  • Prepare and submit operational reports to branch or department managers.
  • Monitor and report performance metrics and targets.

Qualifications:

• Bachelor’s degree in finance, business administration, or a related field (preferred).
• 2+ years of experience in banking or financial services, with 1+ year in a supervisory role.
• Strong knowledge of banking regulations and operational procedures.
• Excellent leadership, communication, and problem-solving skills.
• Proficient in banking software and Microsoft Office Suite.