IT Technician

Job Summary:
We are seeking a skilled and customer-focused IT Technician to provide technical support and ensure the smooth operation of computer systems, networks, and related technologies. The ideal candidate will have strong problem-solving abilities, a solid understanding of IT systems, and a commitment to delivering high-quality service to users.

Key Responsibilities:

• Install, configure, and maintain hardware, software, and networks.
• Provide technical support to users via phone, email, or in-person.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Set up accounts and workstations, ensuring proper access and security protocols.
• Monitor and maintain computer systems and networks to ensure optimal performance.
• Repair and replace equipment as necessary.
• Maintain technical documentation and IT inventory records.
• Assist in the implementation of new applications or systems.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and equipment.

Requirements:

• Proven experience as an IT Technician or relevant position.
• Excellent diagnostic and problem-solving skills.
• In-depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Certification as IT Technician (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.
• Degree in Computer Science, engineering or relevant field preferred.

Key Skills:

• Hardware and software troubleshooting
• Network configuration and management
• Technical support and customer service
• Operating systems: Windows, macOS, Linux
• Office 365, Active Directory, and IT asset management